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Awesome Customers
Thank you so much to the crew that came out, they did such a great job and were very patient and hard working. Very happy with the work that was done, diligent and mindful.
Thank you Tristin, Ryan, Mike, Hailey, and Kayla!
- Sara Hassan
On 9/1/21 my husband and I had USA Insulation install insulation in our walls. We even recommended them to our neighbors, and our neighbor across the street had USA Insulation do their home as well.
Your sales person Tara Rittner was great. She went over the process and was very thorough. The installers were good too. They ran into an electrical problem (I believe they hit or cut a wire and had an electrician out to fix it right away).
A few years later we decided to have a total remodel of our kitchen. When they removed the drywall we were shocked to see that there was almost NO blown in USA Insulation in the walls. See photo below.
I am not sure what can be done now, but based on what we found ( or didn't find) in our walls, and the fact that our utilities have not decreased at all we will not be able to recommend USA Insulation to anyone in the future.
It is a shame that there is no way to tell if the insulation was actually in the walls after the installation was complete, however we believe the installers should have known how much foam they used on our home and noticed that they didn't use very much.
UPDATE:
USA heard about our insulation problem, and sent their crew back out to look at our photos and inspect the insulation inside our walls. Again, we were very pleased with the customer service and follow up. It was top notch. We believe they did everything possible to make us happy.
- Marcy LaFramboise
Kaila and a team of 2 were on time, friendly, and got right to work. The walk thru was easy, and only the first hour or so was noisy from the holes being drilled into the mortar. My Roomba is louder than the installation. Clean, efficient, respectful of both us and property, and filled the mortar holes with such a similar color, I had to take a moment to find them! Can't tell from inside, too. Had our ground level done - in and out in under 5 hours. I can't wait to see the long term benefit. 100% would recommend
Update: The circuit in the kitchen wouldn't reset a day after, and they were able to send a crew out after the holiday to check it out. They ended up sending their electrician who fixed it without needing to do any cutting. The foam was "wet" enough to trip it, but once fully dry, he was able to get it out of the outlet box, hook everything back up, and we were good! Wish we knew the moisture could trip it, it would have saved some worry, but we knew they would take care of it and they did!
- The soundproofing was amazing, that night was 7/3 and we could tell there were fireworks, but you couldn't tell they were around the corner from us! Saved my dogs from pacing like they normally do!
-Also, using an Infared thermometer, the southern facing wall in 89F heat all day yesterday (7/15) showed 76F on the inside of that outside wall in a house set to 73F. In the past, it would be about 5 degrees less than outside temp.
- T M
Great job! Crew was on time, very friendly and the set and clean up were excellent!
- Thomas Mobley
Brayden and his crew were fantastic on the job here yesterday. The crew was very helpful and knowledgeable and you can't even tell they were here. Showed up on time and knocked out. Thanks ladies and gentlemen that helped on this project. Dave K
- David Krauth
Keith and his crew were fantastic and did a great job removing 100 years of old cellulose insulation and garbage from our attic and replacing it with fiberglass. They handled a difficult job quickly and cleaned up after themselves. I would highly recommend them!
- Kathryn Roberts
Andy was our sales representative, very knowledgeable, professional and prompt for appointment. He reviewed our needs and suggested foam insulation for walls and fiberglass insulation for attic. We signed the contract that day and he scheduled job to be completed the following week. The team called to confirm date and time and arrived at 8am. Zan, Darius and Collin did a fantastic job and explained every step prior to beginning job. They were very respectful of us and our home. They were done in 4 hours and did a great job of cleaning up after themselves. We look forward to lower energy bills and warmer winters in our drafty bedroom. Thank you very much.
- Kelly Cora
Tristan Garza & his crew showed up exactly when I was told they would, the kept me in the loop about everything, they were very professional & did the job very quickly. I am very satisfied with the work that was performed & will recommend USA insulation to everyone
- Johnny Biggerstaff