Privacy Policy

Effective Date: January 1, 2019; Last Updated: July 26, 2024

APPLICABILITY

This policy describes USA Insulation Franchise, LLC's and USA Enterprises, LLC's information collection and use practices on the places where it appears. These include websites, apps, and other places it is referenced. This policy does not apply to information we collect from employees or contractors.

NOTICE AT COLLECTION

Information We Collect

The type of personal information we collect depends on your relationship with us. It also depends on how you interact with us. California law requires us to tell you if we share categories of information for cross-contextual behavioral advertising. Described below by category is the information we may collect and if we share that category of information for cross-contextual behavioral advertising. To learn how to modify your cross-contextual advertising preferences view our Notice of Right to Opt-out of Sale/Sharing.

• Contact information. We collect your name and email address. We also collect your physical address and phone number. In some cases, we may share this information for the purpose noted above.
• Location information. We may collect information about your location. It may include precise location to provide you with service quotes or for scheduling purposes.
• Professional information. We collect resumes, education, and employment history from job applicants. This includes information about your skills and qualifications for the position. We may also collect this from potential franchisees. For potential franchisees, we may collect information about your income and bank account information. This may also include financial holdings and investments.
• Submitted information. We collect any other information you provide to us. For example, any information about your house.
• Site usage information. We collect information about the browser you are using. We also collect information about the sites you came from and where you visit when you leave us. We may also collect your operating system and IP address. We also look at the areas of our site you visit and any actions you make. We also collect device identifiers. This might include your hardware model. In some cases, we may share this information for the purpose noted above.

We do not use or disclose sensitive personal information, as defined by California law, including not sharing this sensitive personal information with third parties or affiliates for marketing purposes, or for inferring characteristics or for any other purposes, except those permitted by law We keep these categories of personal information as long as necessary or relevant for the purposes for which it was collected. We also keep information as required by law.

We Use Your Information As Described

We use the categories of information for the business and commercial purposes outlined here:

• We use information to communicate with you. We use information to respond to your requests or questions and to price and schedule your services. We also use it to send you updates. We also use information to communicate with you about our policies and terms. If you apply for a job or to purchase a franchise, we use information to process your application.
• We use the information to provide and improve our services. We use information to improve our website and services. This includes customizing your experience with us.
• We use information for marketing purposes. We may use information to let you know about new services. This may be about our offers or offerings of third parties. We also use information to provide you with newsletters or other content we think you may find interesting. We may send you surveys. We may do this by phone or email. We may also use your information to engage in interest-based advertising. This includes serving you with content on our platforms or on social media platforms. This may occur after you leave our sites or platforms and may encourage you to return. We may also serve ads that we think are relevant to you based on your browsing habits or online activities.
• We use information to protect ourselves and others. We use information to protect our company. This includes to identify fraud or secure our systems. We may also use information to protect our website visitors. We use information as otherwise described and permitted by law.
• We use information as otherwise permitted by law (or as we may notify you).

More Information

For more information about our privacy practices, read below for the rest of our privacy policy.

WE COLLECT INFORMATION IN A VARIETY OF WAYS

We collect information directly from you. We collect information if you contact us. We also collect information from you if sign up for email communications, or otherwise submit it to us. This could be in person. It may also be over the phone or online or on a hard copy document. We collect information if you apply for a job or to purchase a franchise.

We collect information passively. We collect information about users over time and across different websites and apps. We also work with third parties that collect personal information this way. We may use several common tracking tools to collect information. Tracking tools include browser cookies and web beacons. To learn more about cookies visit the FTC's Online Tracking page. We may work with others to gather information on our platforms and elsewhere. We may do this on our websites and in emails that we send to you.

We collect information about you from others. Third party platforms that offer our services may provide us with information about you. Business partners may provide information about you to us. Entities that perform background checks may provide us with information.

WE COMBINE INFORMATION

We combine information that we have collected offline with information that we collect online as permitted by law. We combine information we have collected across other third-party sites. We combine information collected across devices, such as computers and mobile devices. We also combine information that we get from a third party with information we already have.

WE MAY DISCLOSE INFORMATION

Below are situations when we may disclose personal information. We have also explained the categories of entities with whom we might disclose your personal information.

• We disclose information within our family of companies. This includes our parent company. This also includes current and future subsidiaries and affiliates. This also includes affiliate brands or franchisors.
• We disclose your information with vendors, franchisees and others who perform services on our behalf. We may disclose all categories of information with trusted service providers. These include companies who help us deliver our products and services to you. It also includes companies who help us evaluate your job or franchise purchase application.
  
• We may share information for cross-contextual behavioral advertising. We may share information with third parties in order to provide cross-contextual behavioral advertising. In the Notice at Collection (above) we outlined which categories of information are shared for cross-contextual behavioral advertising.
  
• We may disclose information if we think we have to in order to comply with the law or to protect ourselves. We will transfer all categories of information to respond to a court order or subpoena. We will also disclose it if a government agency or investigatory body requests. This includes U.S. and non-U.S. law enforcement or regulatory authorities.
• We may transfer information with any successor to all or part of our business. If all or part of our business was sold, we may transfer all categories of information as part of that transaction. If there is a merger or acquisition, we may disclose your information.
• We may disclose information for other reasons we may describe to you or as permitted by law.

Additional information for California, Nevada and Virginia residents. California, Nevada, and Virginia law require that we tell you if we sell personal information to a third party for monetary or (in California) other valuable consideration. We do not do this. We also do not sell personal information of minors under the age of 16 for monetary or other valuable consideration.

YOU HAVE CERTAIN CHOICES AND MAY HAVE CERTAIN RIGHTS

You can opt out of certain marketing. To stop receiving our marketing emails please email us at the address noted at the end or follow the instructions in any marketing email message you get from us. If you opt out of marketing emails you will continue to receive emails from us about your relationship with us where permitted by law.

OUR COOKIE AND AD POLICY

• You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.
• Cross-contextual behavioral advertising. To opt out of cross-contextual behavioral advertising, read our Notice of Right to Opt-out of Sharing for Cross-Contextual Behavioral Advertising below. Additionally, the Self-Regulatory Program for Online Behavioral Advertising provides consumers with the ability to manage certain choices online here and provides a tool for managing mobile choices here.
• Our Do Not Track Policy: Some browsers have "do not track" features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. Notice of Right to Opt-out of Sharing for
• Notice of Right to Opt-out of Sharing for Cross-Contextual Behavioral Advertising: You can opt out of the sharing of your personal information for cross-contextual behavioral advertising by visiting here and turning the cross-contextual behavioral advertising cookies to inactive. You can also visit our online form or configure your browser as we describe in this section. You can also text "Stop" to opt out. Some browsers or browser extensions also allow you to tell websites not to share your information for cross-contextual behavioral advertising through the "global privacy control" signal. We will respond to this signal in a frictionless manner. If you configure this setting on your browser, certain features on our site may not work and you will receive less targeted advertising. To learn how to configure this setting, view here.
  
• Options you make are browser and device specific.

If you live in Canada, California or Virginia, or a jurisdiction with a law similar to those locations, you may have certain additional legal rights.

• You can exercise the rights listed below by submitting a request through our form. In the alternative you can call us at 888-659-8522 or email us at marketing@usainsulation.net. . Those rights are listed below:
1. Access: to learn the categories of information we collect and use, and for those in California, the categories of sources of collection and disclosure and the business purpose for collection;
   
2. Portability: a copy of (Virginia) or specific pieces of (California) personal information collected;
   
3. Deletion: to have us delete information we collected from you;
4. Correction: asking us to fix your information; and
5. Non-retaliation: not to be discriminated against for exercising a privacy right.
   
• How it works. When you submit your request, we use information you provide to verify your request. We do this by matching the information you provide with information we already have about you. In some situations we may not be able to process your request. This may include if a legal exception applies. If you disagree with our decision you can contact us as described at the end of this policy.
  

Nevada residents: you may also opt out of the future sale of their information to a third party so that they may license or sell that information by emailing us at noted at the end of this notice.

Third party agents: If you are submitting a request on behalf of an eligible resident, we may ask for additional information to verify your identity. This may include providing proof that you are registered with the Secretary of State to act on someone's behalf or proof of a power of attorney.

OUR SITES ARE NOT INTENDED FOR CHILDREN

Our sites are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact us at the email or address above. Please mark your inquiries "COPPA Information Request."

Parents can learn more about how to protect children's privacy online here.

WE USE REASONABLE SECURITY MEASURES

We use reasonable security measures as required by relevant law. The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet.

OUR PLATFORMS ARE BASED IN THE UNITED STATES

Information we collect may be stored and processed in the United States. This site is intended for people who are in the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. The United States may not afford the same level of protection as the laws in your country. By submitting your information you agree to the processing of it in the US as permitted by law.

THIRD PARTY SITES AND SERVICES

We may link to third-party sites. Third party apps or platforms may also feature our services. Our sites may also include third party content that collects information. We do not control these third parties. This Policy does not apply to the privacy practices of those entities. Please read their privacy policies carefully. We are not responsible for the practices of these third-parties.

WE MAY UPDATE THIS POLICY

We may make changes or updates to this Policy. We will notify you of any material changes to this Policy as required by law. Changes will also be posted on our website. Please check our site periodically for updates.

HOW TO CONTACT US

If you have other questions about this Policy or our privacy practices please email us at marketing@usainsulation.net.