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Comfort & Savings

My first contact was with Nicole and Parker. Nicole was easy to reach and she stayed on top of each part of the process from start to finish. Parker was quite knowledgeable. He mentioned things about the attic insulation that three other companies had not mentioned. He also was the first to explain the Duke Energy and Federal Tax rebates. The crew was respectful, friendly, efficient, and cleaned up after themselves. I am quite satisfied!

They did a great job for me. From the start with Parker and then talking with Nicole for scheduling. The installation crew . Daniel, Mike and Dillion were great they showed up on time and were very informative . They addressed all of my concerns and cleaned up the very little mess there was. I also had the pleasure of meeting the owner, who also helped the crew. I had 3 quotes and by far these guys were the best. I will use them again when needed. Highly recommend.

The crew adding the insulation to our garage was fantastic and the Crew Lead was a great communicator. There was some drywall touch-up that was noticed after they were done with installation. The Owner himself came by to address the concern within a couple days. Very happy with the Service.

Amazing experience. We found USA Insulation through the Duke Energy Portal and the entire process was very smooth. We had gotten several quotes for attic insulation but they definitely had the most competitive price and service. Parker and Nicole were our point of contacts there and they provided amazing customer service from beginning to the end. The crew that came in was also super knowledgeable and helpful. In summary, excellent high quality work and customer service!

Absolutely fantastic from start to finish. Parker, the sales agent, was punctual, straightforward and not at all pushy. Nicole K, the office manager, was an absolute delight to speak with on the phone every time I called. Not only did USA Insulation’s offer represent the most affordable out of the four quotes I received through Duke, but their service and communication was simply outstanding. After the project was completed, Nicole proactively mentioned that one of the crew had accidentally pushed a nail through the ceiling of a bedroom (from above, in the attic) and scheduled a time to get it fixed. I honestly wouldn’t have even noticed the tiny crack in the ceiling had she not mentioned it. What incredible professionalism. This is a company that treats its customers with incredible respect. The employees are actual human beings with a clear humanism that I did not expect, but which I greatly appreciated. I cannot recommend them highly enough.

This was the second time I've used USA Insulation for my home and I couldn't be more pleased with the service and the products. This time we did a full R38 and AC seal up for our attic. They found a distribution box that had air lines disconnected. We basically were air conditioning the attic and losing likely 15-20% of the effectiveness of the unit. Now, our rooms upstairs at the front of the home are now getting air and feeling much better. Thanks to the company for good service.

We are so happy we chose USA Insulation to reinsulate our attic and seal our duct work. We shopped around a bit and found them to be the most comprehensive and affordable. Everyone we spoke with from quote, to scheduling, to service was very professional, responsive, and kind. They found an issue when they came to give an estimate and sent someone out first thing to resolve it before our actual service date. It definitely saved us a lot of $ on heating and air. Nicole was super helpful with scheduling. Conner and team did a great job and made sure everything was sparkling clean before they left. They were very kind to our dogs, too! Our house is noticeably much cooler after they sealed everything up and added insulation. Highly recommend!

USA Insulation of Charlotte exceeded my expectations from start to finish. Nicole and Parker were professional and helpful from the first contact. Connor’s crew did an excellent job insulating my garage attic and crawl space. Even the owner stopped by! They were careful to protect my walls and furnitures, cleaned up thoroughly, and showed true professionalism throughout. Highly impressed and highly recommend.