Back in early autumn 2017, we broke ground on a unique training facility for our owners and employees – an 1100 sq. ft. bungalow to help them learn and practice insulation installation until their technique is perfect. Our goal was to help improve the hands-on aspects of our training program and a house was the natural evolution of the training wall we’ve been using. The construction is nearly complete and additional training opportunities are available for our owners and employees.
Why is this important to you, our customer? It all comes down to delivering on one of our core values. We Get It Right. We want our owners and their employees to have everything they need to get it right for you.
We Get It Right
Our goal is for our owners and installers to provide you with the best possible service – as well as the highest-quality insulation products. Investing in training opportunities is just one of the ways we work toward this goal.
Imagine trying to “explain” to someone how to ride a unicycle. Sure, explaining is simple but putting it into practice without physically showing them is pretty challenging. The training house is like a unicycle with training wheels. The training house increases what we can demonstrate and practice at the quarterly training sessions held at our headquarters in Cleveland. The more hands-on practice our installers get the better equipped they are when they serve you and install insulation in your home.
In addition to the practicalities of installing our proprietary foam, our installers need a comprehensive understanding of the factors that contribute to a well-insulated, comfortable home. The training house allows us to replicate actual circumstances found in the field so everyone is prepared for any situation, is able to recognize the warning signs, and knows what to do to make the situation right for you.
For example, a recent customer had a new roof. However, the roofers installed a ridge vent but didn’t cut the roof deck open enough for the ridge vent to work correctly, which could have negatively impacted the performance of our insulation. Fortunately, our team could see the issue, notify our customer, and ensure that when USA Premium Foam® Insulation is installed, it performs as advertised. We train both energy consultants and installers to identify things like this to make sure our proprietary foam insulation is as effective as possible.
Installers and sales reps practice home walk-throughs. During these mock-inspections, they’ll identify problem areas, structural inefficiencies and other hidden issues we look for prior to installation. This gives them the skills and practical experience they need to provide you with the service that makes you tell your friends about us.
Ultimately, our investment in training benefits you. The improved training provides the entire team with a better understanding of how to meet your needs and expectations, deliver a great service and install our insulation products quickly and efficiently. It’s all part of our commitment to getting it right for our customers by ensuring we offer the best insulation products and service available.